Types of Warranty
There are four types of warranty that may apply to your KitchenAid mixer. It is important to understand which applies to your situation before making a claim.
Manufacturer's Warranty
Applies to the first one or two years of the appliance's life. Set out in the documentation supplied at purchase. We are not an authorised KitchenAid warranty repairer.
Extended Warranty
An optional warranty you may have purchased at point of sale, typically extending cover to 3–5 years. Contact the warranty provider directly for these claims.
Statutory Warranty
Enshrined in Australian Consumer Law — beyond the control of manufacturers, retailers and repairers. Contact the Office of Business and Consumer Affairs for guidance.
Repairer's Warranty ← This is ours
Our warranty covers our workmanship and the parts we fit for 3 months from the date of repair. This is the only warranty we administer directly.
Our Repairer's Warranty
Our warranty covers faulty workmanship and defective parts fitted by us, for a period of 3 months from the date of repair. It applies only to the specific repair undertaken — not to the whole machine or any other components.
If a valid warranty claim is accepted, we will at our discretion: (a) repair the fault, (b) replace the defective part, or (c) provide a refund limited to the value of the original repair.
A practical test to apply: if another repairer were to replace or redo the same work and the fault was remedied, that is evidence of faulty workmanship. If the fault persists regardless, it is likely a new or unrelated issue and normal charges would apply.
How to Make a Warranty Claim
To make a valid warranty claim you must:
- Notify us in writing within 7 days of the fault becoming apparent — by text to 0411 377 955 or email to repairs@in-box.com.au;
- Confirm that the fault relates specifically to the part or work we carried out — not to another part of the machine;
- Provide an accurate written description of the fault — what the mixer is doing (or not doing), when it started, and under what conditions. "Not working" is not an acceptable fault description;
- Provide proof of repair if requested — job number, date of repair, and repair value as a minimum;
- Stop using the mixer immediately if the fault poses any safety risk and advise us of any unsafe condition;
- Confirm your claim has been received by us and follow up to arrange a time for the mixer to be assessed.
Realistic Expectations
We repair used appliances of varying ages and conditions. A repair to one component does not — and cannot — guarantee the rest of the machine. It is common for a new fault to appear shortly after a repair that is entirely unrelated to the work carried out.
When a mixer is returned with a new fault, the instinct is often to assume the previous repair was the cause. This is frequently not the case. We ask customers to consider whether the new fault is genuinely the same issue before assuming a warranty claim applies.
Replacement parts can fail — no repairer can eliminate this entirely. Within the 3-month warranty period we will replace a defective part in good faith. Parts that fail after the warranty period will be assessed and replaced at our normal rates.
Where a fault is caused by an external factor — for example, a foreign object dropped into the bowl, a power surge, or continued use after a problem was noticed — the warranty does not apply and normal charges will be incurred.
If a customer makes any false, misleading or deliberately incomplete representations in connection with a warranty claim, we reserve the right to void our warranty obligations to the extent permitted by law.
What Is Not Covered
Our warranty does not cover any problem caused by:
- Commercial use — our warranty applies to domestic use only;
- Accident, abuse, neglect, misuse or improper operation;
- Power surges, electrical storm damage or incorrect power supply;
- Foreign objects introduced into the mixer bowl or mechanism;
- Continued use of the mixer after a fault became apparent;
- Failure to follow our instructions or the manufacturer's operating guidelines;
- Customer-attempted repairs or tampering after our repair;
- Modifications made without our written authority;
- Work subsequently carried out by another repairer;
- Fair wear and tear;
- Consumable items (brushes, seals, etc.);
- Cosmetic damage that does not affect ordinary operation;
- Damage from exposure to chemicals, moisture, dust, insects or vermin;
- Second-hand parts or parts supplied by the customer;
- Any fault where no problem can be identified on assessment;
- Any claim by a third party, including for personal injury or property damage.
Terms & Conditions Reference
This Warranty Claim Policy should be read in conjunction with clauses 12, 13 and 24 of our Terms & Conditions, which contain the full legal warranty provisions including our rights regarding warrantee work, defects notification periods, and liability limitations.
In the event of any inconsistency between this page and the Terms & Conditions, the Terms & Conditions prevail.
Lodging a Claim
To lodge a warranty claim or discuss a concern, contact us by text or email — text is preferred as it creates a clear record for both parties.
Email: repairs@in-box.com.au
Business hours: Monday–Friday 9:00am–5:00pm