Mixer Repair Services

Planetary
Not Spinning?

Motor running but the mixer isn’t mixing? This is one of the most common KitchenAid repairs — and in most cases it’s completely fixable. Fear not.

Drop Off Your Mixer 0411 377 955
80%+ Repairs done
in 5 days
$75 Minimum
charge
7 days Drop-off
available
Genuine Parts where
possible
The Most Common Cause

You’ve Dropped
Something in the Mix

KitchenAid — with remarkable foresight — fitted what they call a sacrificial gear. It’s made from a plastic composite and is designed to strip under undue stress. This is intentional.

A plastic gear stripping is far better than a metal gear failing and working its way through the rest of the gearbox, damaging everything in its path. It’s also considerably better than losing a finger if your hand gets too close during operation.

When the worm gear strips, the grease needs to be fully replaced — because fragments of the stripped gear end up distributed throughout the gearbox. Beyond that, the repair is generally straightforward.

The harder the object, the more the damage. A solid foreign object jamming the planetary can damage additional components such as the drive pin. The repair cost increases with the severity of the jam.

Common Causes

Spatula in the Bowl Using a spatula to push mix toward the beater while it’s running is the single most common cause.
Loose Attachment Cap The end cap/cover for the attachment hub comes loose and falls into the bowl during mixing.
Heavy Dough Loads Repeated heavy dough mixing wears the plastic gear over time — it’s not a single catastrophic event, but the result is the same.
Anything Else That Shouldn’t Be There Foreign objects of all kinds find their way into mixer bowls. If it causes a jam, the sacrificial gear does its job.
Parts Quality

Not All Parts
Are Equal

Particularly the worm gear. This is where cutting corners comes back to bite you.

The Counterfeit Problem

Most KitchenAid parts are made in the USA — which makes them more expensive than copy versions sourced from China. The counterfeit market is significant, and even reputable platforms like Amazon allow resellers to list fake parts alongside genuine ones.

We have personally received parts advertised as genuine USA-made that turned out to be Chinese copies. The only way to confirm with some parts is to destroy them — which is precisely the problem.

We source our parts carefully and have built direct supply lines to reduce the risk of counterfeit components reaching your mixer.

Genuine — Knurled Hub

The genuine USA-made worm gear has a knurled (textured) hub that locks the fibre wheel rotationally. This provides proper grip for the rotational function the gear performs.

Counterfeit — Track Hub

The fake version uses a track to hold the fibre wheel on — which only prevents it coming off horizontally. It provides no rotational grip. The fake gear spins on its metal body. This is exactly how they fail.

Why this matters to you: A counterfeit worm gear fitted during a repair will fail again — often quickly. We use genuine parts wherever possible precisely to avoid this.
Genuine KitchenAid parts
Worm gear advertised on Amazon

What was advertised

Chinese counterfeit worm gear received

What was received

Genuine vs counterfeit worm gear comparison — knurled vs track hub

Left: genuine (knurled, chewed out in service)  |  Right: counterfeit (track hub)

What’s Involved

The Repair

A stripped worm gear repair involves disassembling the gearbox, removing all contaminated grease, replacing the worm gear (and any other damaged components), repacking with NSF H1 food-safe grease, and reassembling.

Most of these repairs are routine and completed within our standard 5-day turnaround, subject to parts availability. If additional components have been damaged — a drive pin for example — we’ll photograph it and include that in your quoted repair.

Worm Gear Replaced

Genuine parts used wherever possible. Gearbox fully disassembled and cleaned.

Grease Fully Replaced

All contaminated grease removed. Repacked with NSF H1 food-safe grease.

Full Inspection

Drive pin, motor brushes, speed controller checked while the gearbox is open.

Here’s What You Do

Drop Off Your Mixer

We use Kennards Self Storage Panorama as our 7-day parcel point. Think of it like dropping a parcel at the post office — Kennards staff accept your mixer on our behalf. We are not on site.

1
Box It Up

Pop your mixer, bowl and beater in a box with your name, mobile number and a description of the fault.

2
Drop It In

Drop off at 617 Goodwood Road, Panorama SA 5041 — go to the Kennards office. Open 7 days.

3
We Text You

We’ll assess your mixer and text you a quote with photos within 1–4 business days. $75 minimum charge applies.

4
Pick It Up

Once complete and paid, we’ll text you. Collect from the same Kennards Panorama location — 7 days.

Drop-Off Details 0411 377 955
Licensed Electrician
NSF H1 Food-Safe Grease
Genuine Parts Where Possible
Proudly South Australian
7-Day Drop-Off

Ready to Get It Fixed?

Drop off your mixer at Kennards Panorama — 7 days a week. We’ll text you a quote within 1–4 business days.

Drop-Off Information 0411 377 955