Professional KitchenAid mixer repairs. Transparent quoting. Food-safe greases. Drop off 7 days at Kennards Panorama.
We believe in transparency. Here’s exactly what happens once your mixer arrives at our workshop.
We examine your mixer and listen to your description of the problem. We look to solve the problem(s) you tell us about — so take care to detail your observations and any recent changes in performance.
We run the mixer, crack the body and inspect the gearbox, motor, and speed controller for physical damage. We check the brushes and make our assessment. This may reveal multiple issues beyond what was initially described.
We check parts availability and compatibility. We’ll text you a quote — normally with images of damaged items. We ask you to deposit the minimum charge before proceeding. Some parts may need to be ordered.
We complete the repair using quality parts and test the mixer to ensure proper operation before returning it. Note: we repair domestic mixers — the Work Health and Safety Act 2012 does not apply, so Test and Tag is not included.
Over 80% of all repairs are run of the mill and completed within a 5 day turnaround, subject to parts availability.
Problems with motor performance, unusual noises, or loss of power. These can be complex repairs requiring motor replacement or internal component work.
Motor repairs often require complete disassembly and may reveal additional worn components.
Grinding noises, difficulty with attachments, or complete loss of mixing action usually indicate gear or planetary issues.
These repairs can be extensive and may require multiple parts replacement.
Mixer running at only one speed or erratic speed control typically involves electrical component replacement.
Speed control repairs may affect the overall feel and operation of the mixer.
Problems with attachment connection or operation are predominantly mechanical issues.
Hub repairs may require replacement of part or the whole accessory and often affects attachment compatibility.
The original KitchenAid gearbox grease was not food safe. We replace it with NSF H1 food-safe grease — the only repairer in Adelaide that does.
Most of the expense is in the cleaning process — removing all old grease takes time.
Wooden spoons, spatulas, or other utensils dropped into the mixing bowl can cause severe damage to internal gears and drive components.
Typically requires worm gear replacement, gearbox clean-out, and new grease.
We believe in transparent pricing. Here are our standard charges — all work is quoted before proceeding.
| Diagnostic Assessment | $75 | Non-refundable minimum charge |
| Repair Labour | From $140 | Minimum charge deducted from total |
| Parts | At cost | + handling + freight + margin |
Most repairs are straightforward. Here’s what to expect — subject to parts availability.
Most KitchenAid parts haven’t changed much in 50 years — but availability varies by model age and colour.
Generally excellent parts availability with reasonable lead times. Most repairs can be completed within 1–2 weeks of parts ordering.
Good availability for common parts, but some specialised components may require longer lead times or substitution with new part numbers.
Most parts haven’t changed much in 50 years. The challenge is colours — the more unique your colour, the longer parts availability will be.
After major repairs, your mixer may behave differently for a short period. This is normal:
Tell us exactly what you’ve observed — not what you assume. When it started, what you were doing, any sounds, smells or performance changes.
Let us know how frequently you use the mixer, what you typically make, and any recent changes in usage patterns or recipes.
Only supply the bowl and beaters if they relate to the problem. Don’t send the juicer if the beater is hitting the bowl.
If you’ve attempted repairs, please tell us. This avoids diagnostic delays. If you don’t tell us — we guarantee results won’t end up the way either of us hoped.
We do undertake repairs for commercial customers, but only on the clear understanding that we don’t offer warranty for commercial use.
When you use an appliance not intended for commercial use, the manufacturer has not designed the product for that purpose. We do warranty our workmanship, but this is limited to where we haven’t done our job properly — not where the intended purpose has affected the outcome.
We also don’t provide tax invoices as a standard part of our process. Our quotes are texted to customers for approval. If your needs fall outside this process, please discuss these prior to work taking place.
We don’t do Test and Tag. This is a commercial requirement to meet Work Health and Safety (WHS) legislation. If you are a commercial customer and require this, contact your regular contractor and ask them to add your appliance to your WHS records.
Our transactions are normally done via bank transfer. We can take payments via EFTPOS over the phone. The final transaction proof is attached to your machine via our business card.
Drop off at Kennards Panorama 7 days a week. We’ll text you a quote within 1–4 business days.