The original and still the best appliance repair service actually located in Adelaide. Qualified electrician. Food-safe greases. Drop off 7 days at Kennards Panorama.
KitchenAid® confirms: Statewide Appliances are no longer a repair partner. While large catalogues have been axed and customers are left waiting, we have built our own reserve — up to a year’s supply of high-turnover parts — and established direct supply lines from the USA. Read more about our parts strategy →
We are a mobile repair operation. We are not located at Kennards and you will not meet a technician there. Kennards Self Storage Panorama is simply our 7-day drop-off and collection point — their staff receive your mixer on our behalf, then notify us.
We use Kennards because most customers can’t get away during business hours Monday–Friday. The 7-day access means you can drop off or collect at a time that actually suits you.
There are two separate payments. Many customers get confused — please read this carefully.
Properly maintained and used, the KitchenAid Mixer should provide a lifetime of mixing fun! But that doesn’t mean you won’t have to change the grease or have new brushes fitted. Adjusting the tilt-head height is also a routine that needs to be done from time to time.
The main damage caused to mixers of all varieties is foreign objects — like spatulas being dropped in the bowl during mixing. This normally damages the worm gear and will need replacing.
Our Repair ServicesMost common repair — caused by foreign objects in the bowl
We use NSF H1 food-safe grease — the only repairer in Adelaide that does
Motor brushes wear over time and need periodic replacement
Tilt-head height adjustment is a routine service requirement
We use Kennards Self Storage Panorama as our parcel point. Open 7 days. Kennards staff accept your mixer on our behalf — they have no connection with our business beyond that.
Pop your mixer, bowl and beater in a box with your name, mobile number and a description of the fault.
Drop off at 617 Goodwood Road, Panorama SA 5041 — at the Kennards office, 7 days a week.
We’ll text you a quote with photos within 1–4 business days. $75 minimum charge applies before quote is issued.
Once repaired and paid, we’ll text you. Collect from the Kennards office at Panorama — 7 days.
We use Kennards Self Storage Panorama as our pick-up/drop-off point. It’s simple to find at U E64/617 Goodwood Road, Panorama SA 5041.
We only do repairs during normal business hours, Monday–Friday. The 7-day drop-off is for your convenience only — not a 7-day repair service.
Hours shown are conservative. Kennards may open earlier on weekdays — check with them directly if timing is tight.
Parts supply for KitchenAid mixers are subject to a variety of variables. We have stopped trying to ask for ETAs because they are almost always a long way off what we are told. As a result we have tried to build our own stocks to make sure we can do most repairs without seeking outside supply. We apologise in advance for not being able to provide an ETA if we need to order parts.
The minimum charge applies to all mixers received. This is non-refundable and must be paid prior to receiving a quote. It is not payment for the quote — it covers the overhead of inspection. That minimum charge is deducted from the total if you proceed with the repair.
Our business is built on being as transparent as we can be. Over 80% of all repairs are run of the mill and done within a 5 day turnaround, subject to parts. Your written description of the problem sets the tone of the repair. If you’ve tried to fix it yourself, please tell us — we guarantee the results will not end up the way either of us hoped if you don’t.
Most Artisan Mixers look identical apart from colour, and accessories are almost always identical. Leave your accessories at your own risk — some bowls and beaters can be mixed up. If you need to supply accessories for adjustment, please make sure they are properly marked and labelled.
The original KitchenAid gearbox grease was not food safe. We use an NSF H1 food-safe grease — the highest classification for food-industry lubricants. H1 is safe even if it makes its way into your food bowl. To our knowledge, we are the only KitchenAid repairer in Adelaide using a fully food-safe grease.
“Pretty impressed really. We expected a longer waiting period. We were lucky — Paul had it in stock and we had our machine back in a few days. It’s refreshing to get such a personal touch.”
Petra Danielopoulos“Getting our mixer repaired was different but really worked well for us. We were able to drop it off on the weekend! The turnaround time was really quick and the price very reasonable.”
Paula Eve“Excellent local service, fair pricing and you could actually speak with the technician. It’s thoroughly refreshing to get such a personal touch.”
Mark SmithDrop off your mixer at Kennards Panorama — 7 days a week. We’ll text you a quote within 1–4 business days.