Unintended Consequences

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It\’s an unfortunate fact that \”__it Happens\”! And it\’s normally cause for great arguments. So what we hope to grow here is a list of stuff that happens from time to time and hope that customers can accept it is not our fault.

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Globe filaments become more brittle over time. Some, sadly don\’t last very long in the first place and that is a quality control issue, these days the old quality manufactures have long been put out of business by the newer, cheaper, high-volume operators around the world. We buy globes that we have had a good result from! But even those aren\’t great. We fit globes excluding any labour while on a job. This is because we don\’t offer a warranty on the labour aspect of this service. We will replace the globe if it fails during the warranty period via mail, but that is the limit of our offer to supply them. If you aren\’t prepared to accept this, we are happy not to fit the globe.

Neon Indicators

Yes the green or red or orange indicators that tell you the oven is up to temperature or is on etc. These lenses are typically housed in a plastic receptacle and are normally a press fit. To remove the front panel, we have to dislodge the neon lens. In many cases the LED (light emitting diode) has already cracked and come away from the lens. Or the plastic receptacle is brittle and breaks down as soon as any movement is applied. Sometimes work being carried has no real direct contact, but associated cables are moved and can cause the LED to drop from its often tenuous resting place. And we don\’t learn about this until the oven is reassembled and turned back on for the first time. Often the neon hasn\’t worked or been in place for a long time, but we don\’t know that. Whatever the scenario, there are many, many differing LED\’s and we are not prepared to be liable for this unintended consequence while working on your oven. Again if you feel this is not a reasonable position to take, you can opt to not have the work undertaken or you can bring to our attention that the LED is working prior to work commencing and we will show you the condition of the LED indicator at the earliest stage of accessing it so that you can see for yourself the condition of the LED.

Gas Connections

For many reasons, ovens have to be removed from their location into an open space so we can access the rear of the oven. Many ovens are hard plumbed and if done properly have loops installed or a flexible hose to allow the oven to be moved. However, that is not always the case. And even those installed properly can loosen over the years. If it is electrical work that is being undertaken and the gas connection is affected by any movement, we recommend you have a registered gas worker come and check it for any leaks. This is a good practice to do whenever you have your machine repaired or moved, just in case things have loosened over the years or movement has adversely affected the connections. But again, we wont be held liable for this type of unintended consequence.

Gas Burner Ovens

Many ovens are manufactured with an integral gas cook-top. Any work required on the electrical controls of the oven will often require the burners to be removed and the screws attached to the top panel undone to allow access to those components. The burner bases are made of a cast alloy that is a good heat conductor but very poor thread retainer. These burner bases are held in typically by four small countersunk stainless steel screws. These screws are often corroded into place over time and can be a real challenge to remove without snapping. Because the stainless steel is harder than the surrounding burner you can\’t drill and remove the screw with an easy out tap. It means the once broken it is forever lost to us. We can drill nearby sometimes and fit a self tapping screw to provide mechanical support, but often if it is only one or two then these are left in that condition. To resolve it correctly the burner base must be replaced. But again, we wont be held liable for this type of unintended consequence.


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