1. Scope of This Policy
This Privacy Policy applies to Adelaide Corporate Pty Ltd ABN 13 145 484 313, trading as KitchenAid Mixer Repairs Adelaide, Adelaide Appliance Repairs, Adelaide Oven Repairs, Kenwood Mixer Repairs and Coffee Machine Repairz (collectively referred to as "we", "us" or "our").
It explains how we handle personal information about individuals and how we comply with the Privacy Act 1988 (Cth). This policy does not apply to employee records, which are generally exempt from the Privacy Act.
If you have questions about this policy, please contact our Privacy Officer on 0411 377 955 or at repairs@in-box.com.au.
2. Information We Collect
We collect personal information from customers, suppliers and other individuals when it is necessary for business purposes. The personal information we may collect includes:
- Name and contact details (mobile number, email address, postal address);
- A description of your appliance and its fault, as provided by you;
- Payment information (transaction records — we do not store card numbers);
- Warranty documentation and repair history;
- Communications sent to us by text, email or phone.
We collect this information directly from you — via our website enquiry forms, text message, email, or when you drop off an appliance at our parcel point. If you contact us, we may keep a record of that contact.
We only collect information that is reasonably necessary for our business functions. We do not collect sensitive information (such as health or financial information) beyond what is required to process a repair or payment.
3. How We Use Your Information
We use and disclose your personal information only for the purposes for which it was collected, or for related purposes you would reasonably expect. The main purposes are:
- To assess, quote for, and carry out appliance repairs;
- To communicate with you about your repair via text, phone or email;
- To process payments and issue receipts or invoices;
- To handle warranty claims, parts returns or complaints;
- To maintain records as required by law or for audit purposes;
- To contact you about changes to our services that may be relevant to you.
We will not sell, rent or trade your personal information to third parties for marketing purposes.
We may disclose your information where required or permitted by law — for example, to protect the rights, property or safety of our business, our customers or the public, or if the business is transferred to another party as a going concern.
4. Service Providers
We use third-party service providers to assist in operating our business — for example, payment processors, accounting software, and cloud storage. These providers may have access to personal information held by us, solely to perform services on our behalf.
We take reasonable steps to ensure our service providers handle your information in accordance with the Privacy Act and do not use it for unauthorised purposes.
We may use cloud-based or overseas facilities to store or process data. Where this occurs, we take reasonable steps to ensure your information remains protected to the same standard as if it were held in Australia.
5. Communications
We communicate primarily by text message (SMS) — this is our preferred method as it creates a clear audit trail for both parties. We may also contact you by email or phone.
We may occasionally contact you to inform you of changes to our services or relevant updates. If you do not wish to receive communications from us, please contact us at repairs@in-box.com.au or call 0411 377 955 and we will remove you from our contact list. Please allow up to 28 days for this to take effect.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete or out of date.
To make a request, contact us at repairs@in-box.com.au or call 0411 377 955. We will respond within a reasonable time and, in most cases, provide access free of charge.
If you wish to have your personal information deleted, please contact us in the same manner. We will take all reasonable steps to delete it, unless we are required to retain it for legal, tax or auditing purposes.
7. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information is stored on password-protected systems. We require anyone with access to personal information held by us to respect its confidentiality.
When personal information is no longer needed for the purpose for which it was collected and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
8. Website and Cookies
Our website at kitchenaidmixerrepairs.com.au may use cookies — small files stored on your device that help us understand how visitors use our site. Cookies do not personally identify you, but they do identify your browser.
We use cookies to:
- Estimate visitor numbers and understand traffic patterns;
- Remember your preferences (such as accepting our terms notice);
- Improve the functionality of our site.
You may set your browser to refuse cookies, though some features of our website may not function correctly if you do so.
Our website may also use third-party analytics tools (such as Google Analytics) which collect anonymised data about site usage. This data is not linked to your personal information.
9. Complaints and Concerns
If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance so we can attempt to resolve the matter directly.
If we are unable to resolve your complaint to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on this page, with the date of last review noted at the top.
Your continued use of our website or services after any update constitutes your acceptance of the revised policy.